Panda Express
Fast Food, Chinese
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Location and hours
Location
11449 South St, Cerritos, CA
(562) 924-6961
Hours
More details
Reviews
Overall rating
(1)
(1 reviews)
March 14, 2025
GREAT CUSTOMER SERVICE - IS NOT ANTIQUATED Gonzalo is unfortunately an ill-experienced manager. After paying for our meal with a credit/debit card, we asked a team member for change to break a $20 bill so that we could tip the restaurant. After waiting for 10 minutes for Gonzalo (the manager) to return from the restroom, to address our request; Gonzalo rudely stated that it was against company policy to make change. We asked to return/refund the transaction back to the card so that we could re-purchase the meal with cash instead. Without any respectful explanation, he again replied that that was against company policy. We asked if he could perform the request with respect to avoid a poor customer service experience, and he again stated that that would be against company policy. Critical thinking, good judgment, and courteous customer service were clearly not of any interest to Gonzalo. The other staff members, Nicholas and Cinthya remained professional, friendly, and warmly accommodating. We will not be returning to this location - after over a decade of patronage. Gonzalo could benefit from enhanced training.